top of page

Política de privacidad de Dent Falcon

Last Updated: November 7, 2026

At Dent Falcon ("we," "us," or "our"), accessible from https://www.dentfalcon.com, protecting the privacy of our visitors and clients is one of our main priorities. This Privacy Policy outlines the types of information we collect, how it is used, stored, and protected, and your rights regarding your personal data when you use our auto hail and paintless dent repair (PDR) services.
 

1. What Type of Information Do You Collect?
 

We collect both personal and non-personal information to provide and improve our auto repair services:

  • Personal Identifiable Information (PII): Name, phone number, email address, physical address, and vehicle information (make, model, year, VIN).

  • Insurance & Claim Data: Insurance carrier details, policy/claim numbers, and deductible details necessary to process auto hail repair claims on your behalf.

  • Technical & Usage Data: IP addresses, browser type, device information, operating system, pages visited, referring URLs, and time spent on our site.

  • Communication Data: Information provided when you request a free estimate, schedule an appointment, call us, or message us via email or contact forms.
     

2. How Do You Collect Information?
 

We collect information through the following methods:

  • Direct Interactions: When you fill out forms on our website (such as scheduling an appointment or requesting a free estimate), email us at contact@dentfalcon.com, or call us at 737-444-0389.

  • Service Provision: When you entrust your vehicle to us for PDR, valet rental vehicle services, or insurance claim handling.

  • Automated Technologies: As you navigate our website, Wix hosting tools, cookies, and web analytics automatically collect standard traffic data and usage stats.
     

3. Why Do You Collect Such Personal Information?
 

We collect and use your information for specific operational and legal purposes, including:

  • Providing, operating, and managing our auto hail damage repair and paintless dent repair services.

  • Communicating with you regarding your repair estimates, appointment reminders, vehicle status, and valet/rental vehicle arrangements.

  • Working directly with your insurance provider to process claims, confirm estimates, and handle deductible absorption.

  • Fulfilling our lifetime service warranties and maintaining customer record logs.

  • Improving, testing, and optimizing our website functionality, user experience, and local marketing effort.

  • Complying with applicable state and federal legal obligations and business safety standards.
     

4. How Do You Store, Use, Share, and Disclose Site Visitors' Personal Information?
 

  • Hosting & Storage: Our website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to present our services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications on secure servers behind a firewall.

  • Insurance Companies & Adjusters: To carry out hail repair services under zero out-of-pocket promises, we share necessary claim, vehicle, and contact details with insurance carriers (such as GEICO, USAA, Progressive, Allstate, State Farm, Farmers, Liberty Mutual, Travelers, and others handling your claim).

  • Third-Party Service Providers: We do not sell or rent your personal information. We only disclose information to trusted vendors who assist in website hosting, scheduling tools, business communications, analytics, or rental vehicle valet logistics under strict confidentiality obligations.

  • Legal Disclosure: We reserve the right to disclose personal information if required by law, legal process, or to protect the safety, rights, or property of Dent Falcon, our clients, or others.
     

5. How Do You Communicate With Your Site Visitors?
 

We may contact you via email, phone call, or text message regarding:

  • Appointment scheduling, repair updates, and pickup notifications.

  • Responses to inquiries made through contact@dentfalcon.com or website contact forms.

  • Administrative messages, invoices, or customer service follow-ups concerning your warranty.
     

6. Is Your Service Targeting and Collecting Information from Minors?
 

Our website and repair services are intended strictly for adult vehicle owners and drivers (aged 18 and older). We do not knowingly collect or solicit personal information from children under the age of 13 (or under 18). If we learn that we have collected personal data from a minor without verified parental consent, we will delete that information immediately.
 

7. Privacy Policy Updates
 

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

8. Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, or if you simply want more information, please contact us:

bottom of page